Service & Repairs

We have an experienced service team that can troubleshoot and repair your commercial or home espresso machines and grinders.

Brands we service:

Semi-Automatic Espresso Machines

• ECM
• Izzo
• LaSpaziale
• Lelit
• Profitec
• Rancilio
• Rocket
• Quick Mill

Super Automatic Espresso Machines

• Delonghi
• Eversys
• Gaggi
• Miele Counter Top
• Philips
• Schaerer
• Saeco

Grinders

• Baratza
• Compak
• ECM
• Fiorenzato
• Lelit
• Macap
• Mahlkonig
• Mazzer
• Profitec
• Rancilio
• Rocket

What to know before bringing in your Machine or Grinder for service:

• Basic Troubleshooting: You may find the answer in our troubleshooting section for the most common technical and functional issues. Please note that most espresso machines come with a manufacturers warranty. Please refer to the warranty information that came with your machine before pursuing service. More warranty information is available at Terms and Conditions

• Contact our Service Team. Please send us an e-mail service ticket to <service AT espressoplanet DOT com> for fastest and best way to get help from us. Please specify the Brand, Model and Year of your Espresso Machine. A picture speaks a thousand words and helps.
  Please describe what the issues and symptoms are with your Machine and tell us your address.
• Make an appointment to drop of your machine at https://espressoplanet.setmore.com/ so we can send you detailed instructions.

• Contact us via >>>Service Ticket Form<<<:

•  Our service department operates Monday to Friday, but you are welcome to drop off a machine for service on a Saturday, however a Service Technician will not be in store to discuss your machine. To confirm our store and service hours, please consult our Store Hours page.
  

• There is a prepaid service fee for all machines and grinders brought in for service. We will provide a quotation before performing extra work, which would include parts and labour.

• We strive to complete inspection and quotation within one week (7 days) of dropping off your machine, but this timeline cannot be absolutely guaranteed. We strive to complete extra work within three weeks (21 days) after your acceptance of the quotation, unless there is a supplier delay in shipping parts to us, which is out of our control.

• Warranty can only be claimed with proof of purchase from Espresso Planet. This means, if you bought a machine from another store and require service, we will not be able to service the machine under warranty, but we are still more than happy to fix your machine outside of warranty (at a cost to you).

• Repair warranty is 90 days for the related parts. In the event your machine is not picked up within 60 days of the drop off date, Espresso Planet may act on your behalf to dispose of the unit.

If you are looking to purchase a part for your machine or grinder, we request that you call ahead, allowing us to confirm if the part is in stock and prepare the part for you. We do not guarantee the availability of any part for walk in pick ups with no prior arrangement or call.

*DO NOT leave machines in freezing temperatures for an extended period of time as this will damage internal parts*

To contact our service department for inquires or to make an appointment, call 905-279-3666 or email us!

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