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Employment and Job Opportunities

  We are currently hiring Full Time

  • Retail Store and Administration
  • E-Commerce and Order Processing
  • Order Picking, Packing and Shipping Associate
  • Customer Service Associate
  • E-Commerce Product Manager

Energetic multi-tasker required to support our retail and wholesale operation. Reporting directly to the President, this position will drive the overall marketing strategy for all Espresso Planet brands.

This position requires a high degree of creativity, energy, communication and writing skills.

Responsibilities :

  • Assisting Customers on the phone, by email or in the show room
  • Following up on orders, back orders, inventory
  • Processing online and phone orders and returns
  • Assisting the Sales team in a variety of duties
  • Accounting such as creating Invoices, quotations, A/R and A/P
  • Ensuring that returns, claims, and pricing discrepancies are handled in a timely manner
  • Performing stock checks
  • Upkeep of our eCommerce website (content, price and sales promotions)
  • Ensuring orders are entered accurately and in a timely manner
  • Answering customers' inquiries such as complaints, order status, pricing via email, phone and in our show room
  • Communicating with freight forwarders and courier companies

Requirements :

  • Minimum 1 to 2 years of customer service experience
  • Must be able to lift up to 50 lbs occasionally
  • Proficiency in MS Office Suite and email
  • Knowledge of QuickBooks and asset
  • Comfortable explaining electrical appliances (espresso machine) to customers
  • Effective problem-solving skills, deadline-oriented, and ability to multi-task
  • Ability to work unsupervised and be self-motivated with high level of initiative
  • Excellent interpersonal and follow-up skills
  • Fluent, clear command of English language in order to communicate with customers over the phone, through email and in person

Benefits and why to work with us:

  • Our progressive environment offers competitive wages
  • Discounts for you and your family on all products and merchandise we sell.
  • Our friendly and excellent team will make you feel at home

If you are a team player with hands on experience and are interested in a challenging opportunity with a world class Espresso Machine power team, we want to hear from you.We encourage you to visit our website www.supramatic.com to learn more about the exiting world of coffee.

Please use our online Job Application Form. or ZipRecruiter

We are currently hiring Espresso Machine Field Service Technicians and Service Department Manager to support our commercial division Supramatic.
Responsibilities will include scheduling and execution of PM for all customers, emergency on-site technical support for the GTA and southern Ontario, technical support of our national service partner network and spare parts department management.

Qualified candidates should be computer skilled, have electrical/mechanical and trouble shooting experience, be highly motivated and self starter, enjoying traveling by car. A valid drivers license, strong written and communication skills are also required.

Our progressive environment offers competitive wages, including Benefits and profit sharing. If you are a team player with hands on experience and are interested in a challenging opportunity with a world class Espresso Machine power team, please use our online Job Application Form or ZipRecruiter

We may have other career and job opportunities available. Please contact us to find out.

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