There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!
Carl
I recently purchased a replacement machine from your store. I wanted to pass on my appreciation to the sales staff for their excellent service and advice....answering all my questions and taking time with me. I also appreciated the service I received from the shipping department....again, he did an awesome job in answering my questions and following up. My experience will keep me coming back!
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