Update: Jan 1 2025
We have resumed Canada Post shipping.
Update: Dec 15 2024
CUPW negotiations: Postal operations to resume on Tuesday, December 17 following CIRB ruling.
We will not resume shipping with Canada Post yet as we anticipate huge backlogs within the Canada Post network.
Update: Nov 15, 2024
Unfortunately we need to increase our minimum Free Shipping Threshold to $79.00 as we now have to divert our shipping from Canada Post to UPS. We hope the Strike at Canada Post is a short term situation. Our apologies.
Take advantage of our free shipping with Canada Post for orders over $49.00 within Canada*
*Flavoured Syrups, Sauces and other heavy items are excluded from the above Free Shipping offer. Wholesale accounts are also excluded from this offer.
Shipping cost is calculated based on order weight and is automatically applied at check-out. Orders that are over $49.00 before taxes, that are shipped within Canada, qualify for free shipping. We only ship with UPS or Canada Post at this time, from our store in Mississauga, Ontario, Canada. Customers ordering from the USA do not qualify for free shipping. Signature is only required on orders over $500, all purchases below $500 will not require a signature unless the customer has requested a signature in the customer note section when submitting your online order.
Some larger items may include free shipping and are usually indicated as such. However, you may still be charged duty, local taxes and customs brokerage by the courier companies for items that are shipped to the USA, even though the item is marked Free Shipping or you were charged a shipping fee (USA customers do not qualify for free shipping.) Certain locations, such as the Northwest Territories, Yukon, Labrador, Nunavut may be excluded from free shipping. If free shipping is available for your destination and products you ordered, it will be indicated as such. Make sure you select the shipping method that is indicated as free, usually this will be with Canada Post.
You don't need to create an account to find out shipping charges. Add your products to the cart and then click on "Checkout". Provide your City and Postal Code and you will be given several shipping methods including cost. If you identify unreasonably high shipping costs, please email us before you submit your order so we can review them! If multiple shipping options are not automatically displayed during check out, click "Display Shipping" to be presented with all shipping methods available to you.
We reserve the right to change Courier Companies based on destination and ordered products. Heavy and sensitive items may be upgraded to UPS.
You will receive an email asking what you would like to do in such a case.
You will have the option of a full refund, partial refund of the missing items or have us put your order on hold until we have all items in stock.
Express Shipping
Orders that arrive after 9AM Monday to Thursday will ship the following day, even if they are marked as express shipping. Please call us if you have placed a rush order so we can attend to processing the order immediately. Please Note: some orders placed Friday may be processed and shipped the following Monday. Generally orders are picked up around 3-4PM Monday to Friday. We have no control over the exact cut-off time for same day shipments.
Holiday Policies + Shipping
Our extended Holiday Return Policy: For purchases between November 15. and December 24, the extended return cut off is January 11. Orders placed after 1PM EST on December 22 and before 1PM EST on December 28 will be picked up by UPS or Canada Post on the evening of December 30. Orders placed following that day, will not be shipped until January 4, when we resume normal business hours.
Please note that UPS and Canada Post cannot guarantee on-time delivery during the Holiday Season. Place your order by December 14 Noon EST to make sure your shipment arrives in time. If you're a last minute shopper and want to order after December 14, please select a faster shipping method during check out. If you would like to use Regular/Expedited Canada Post Shipping, please order by December 11. We cannot guarantee out of province orders will arrive before Christmas.
