What to know before bringing in your Machine or Grinder for service:

• Basic Troubleshooting:
• https://www.espressoplanet.com/blogs/articles/troubleshooting_espresso_machines/
• https://www.espressoplanet.com/blogs/articles/troubleshooting_super_automatics
• You may find the answer in our troubleshooting section for the most common technical and functional issues. Please note that most espresso machines come with a manufacturers warranty. Please refer to the warranty information that came with your machine before pursuing service. More warranty information is available at Terms and Conditions

• We recommend calling our service department (905-279-3666) prior to bringing in your machine or grinder. This alerts our team to your coming machine and allows for possible over the phone troubleshooting, for easy to fix issues. Our service department operates Monday to Friday, but you are welcome to drop off a machine for service on a Saturday, however a Service Technician will not be in store to discuss your machine. To confirm our store and service hours, please consult our Store Hours page. 

• There is a prepaid service fee for all machines and grinders brought in for service. We will provide a quotation before performing extra work, which would include parts and labour.

• We strive to complete inspection and quotation within one week (7 days) of dropping off your machine, but this timeline cannot be absolutely guaranteed. We strive to complete extra work within three weeks (21 days) after your acceptance of the quotation, unless there is a supplier delay in shipping parts to us, which is out of our control.

• Warranty can only be claimed with proof of purchase from Espresso Planet. This means, if you bought a machine from another store and require service, we will not be able to service the machine under warranty, but we are still more than happy to fix your machine outside of warranty (at a cost to you).

• Repair warranty is 90 days for the related parts. In the event your machine is not picked up within 60 days of the drop off date, Espresso Planet may act on your behalf to dispose of the unit.