Support

Support

We hope you can find your support questions in this section.
Subcategories: Troubleshooting



Support Articles


Rocket Espresso Machine Light Blinking
Rocket Espresso Machine Light Blinking
Category: Troubleshooting
Author: Espresso Planet
Posted: 16/06/2017 15:56
Comments: 0
Synopsis:

We get many service calls due to the green light on the front of the Rocket Espresso Machine Blinking even thought there is water in the tank.

Rating: 2.8/5 (4 votes cast)

Illy New Look, New Colour, New Packaging
Illy New Look, New Colour, New Packaging
Category: Troubleshooting
Author: Espresso Planet
Posted: 03/06/2017 16:34
Comments: 0
Synopsis:

Illy changed their packaging for their whole beans and ground coffee tins. We receive many inquiries from customers believing we shipped wrong products. Rest assured, we are shipping the correct and newest Illy product. Unfortunately the cans have a new look.

Rating: 3.0/5 (83 votes cast)

Hot Water Tap on the Espresso Machine - Should I use it ?
Hot Water Tap on the Espresso Machine - Should I use it ?
Category: Troubleshooting
Author: Espresso Planet
Posted: 03/03/2017 00:00
Comments: 0
Synopsis:

Using the Hot Water from the Espresso Machine might not be a good idea. If your espresso machine features a dual boiler or HX (heat exchanger) like most commercial espresso machines, the hot water from the tap comes very likely from the steam boiler and that water might not be as fresh as you think.

Rating: 2.0/5 (10 votes cast)

Rusty Grinder Burrs
Rusty Grinder Burrs
Category: Troubleshooting
Author: Espresso Planet
Posted: 30/04/2016 14:30
Comments: 0
Synopsis:

Did you just receive replacement grinder burrs and you notice rust, stain or think they are corroded ?

Rating: 1.5/5 (6 votes cast)

Free Express Shipping Upgrade
Free Express Shipping Upgrade
Category: Support
Posted: 18/12/2014 20:10
Comments: 0
Synopsis: Free express shipping upgrade on espresso machines and grinders over $500.00

Rating: 2.4/5 (521 votes cast)


 
Copyright © 1999-2018 Espresso Planet - Supramatic Inc.
Copyright (1996) 1999-2018 Espresso Planet. All Rights Reserved. Certain names, logos, designs, titles, words or phrases constitute trademarks, service marks or trade names of Espresso Planet, SupraMatic Inc., Schaerer Ltd., Thermoplan Ltd., Breville, Delonghi, Jura, Solis, Saeco, Krups, Capresso, Gaggia, Rancillio, Rocket, Nespresso, Illy, Lavazza
Sales - Wholesale - Service and Repair of Espresso Machines and Coffee Makers in Canada - USA - Toronto - Mississauga - Ontario - Victoria - Vancouver - Calgary - Edmonton - Saskatoon - Regina - Winnipeg - Thunder Bay - Sudbury - Windsor - London - Kitchener - Barrie - Oakville - Kingston - Ottawa - Montreal - Quebec - Fredericton - Moncton - Halifax - St. John's - British Columbia - Alberta - Saskatchewan - Manitoba - Quebec - New Brunswick - Nova Scotia - Newfoundland