Received the Moccamaster a few months ago and have used it daily since. I am unsure as to how this little, light-weight machine makes such great coffee, but it does. Its just nuts. Its the best automatic coffee maker that we've ever had. We like a strong brew, and the Technivorm Moccamaster is on par with Starbucks dark roast quality.
All the best.
Mike
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Gavin B.
Crystal
Thank you for all your patience and help with my coffee maker purchase, I know this has been as frustrating for you as it has me but your customer service is second to none. When I got home yesterday I had a nice surprise.
Sincere thanks Richard
**This customer experienced courier related issues and as the Seller we felt responsible and helped the customer through the claims process. In the end he received the espresso maker.**
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