I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
I came to your store on Saturday December 13 to buy some accessories. I was very impressed with the selections and the customer service. The lady who helped us really know her stuff when it comes to coffee. Thank you and I will definitely recommend you to all my friends and family.
M. J.
Hi Crystal
Thanks for the email and nice to learn the shipping costs have been reduced.
I hope Supramatic appreciates what extraordinary ambassadors you and Theresa are for the company. Your level of service is not common anymore, in this technological age, when we usually end up talking to automated voices. If you had the time to give me the name of the head of Supramatic I'd like to pass on my appreciation to him or her as well. Thanks again for your help Crystal.
Since 1880 WMF has dealt with the preparation of coffee and espresso. The first WMF commercial coffee machine originates from the year 1927. A vast number of groundbreaking innovations in WMF espresso machines followed when WMF purchased Schaerer, the leader in super automatic espresso machines.
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