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Customer Testimonials

Customer Testimonials
 
Hello,

Thank you for providing above average fresh quality origin green beans.

Been doing this for awhile and haven\'t seen this good results from my roasts in a long long time.

I will keep ordering.

Cheers,


P.N.

Added Mar 13, 2014

Full array of items. I wanted the Freiling thermal French coffee press as I liked its all-stainless steel (no plastic whatsoever) design. Ordered online with free expedited Canada Post shipping (cheaper than anywhere else, including amazon.com and amazon.ca.They let me know it would be delayed a day or 2 which is outstanding, personalized customer service.They were spot on! It arrived exactly as anticipated in perfect condition.Would order again from EP in a heartbeat

Linda

Added Mar 10, 2014

I recently purchased a replacement machine from your store. I wanted to pass on my appreciation to the sales staff for their excellent service and advice....answering all my questions and taking time with me. I also appreciated the service I received from the shipping department....again, he did an awesome job in answering my questions and following up. My experience will keep me coming back!


Ron

Added Feb 6, 2014

I just wanted to say “Thanks” again for processing my order for water filters. The package arrived & we’re good to go. I also wanted to commend you for excellent service. We always get hate mail when someone screws up in our company, but people seldom take time to say thanks for good service; the kind you provided. So for what it’s worth, keep up the good work!


D. H.

Added Feb 6, 2014

Ordered for the first time recently and it was a pleasure. This is by far the best price I found for illy capsules and they were at my door in 2 days! I'm a customer for life!

Mike

Added Dec 9, 2013

I visited your store during your one year anniversary at your new location. I have worked in customer service for 20 plus years and it takes a lot to impress me. The staff member was very knowledgeable and passionate about your products and services. It was refreshing to learn more than I expected. The service was friendly and 5+ star rated. I purchased a Saeco machine as a Christmas present. The receiver is very happy with the product. I will be recommending your business to everyone I know. Great training and great staff!

Sharon

Added Dec 28, 2012

Just purchased a Quick Mill Anita, my second foray into the top of line Italian machines. I was impressed with your service which I found to be top notch, Joshua was very helpful, the price was RIGHT and the shipping was rapid. I am now happily sipping on fantastic espresso and will not hesitate to purchase again!

J. Tollefson

Added Apr 29, 2011

Hi There, As a fellow eCommerce retail store, I just wanted to send a quick thank you for the incredible service on our recent order (I know compliments aren't always easy to come by in retail)! I had purchased a single cup espresso press & coffee grinder yesterday anticipating it would arrive in a week or two's time, and it was magically delivered this morning! The whole office is impressed by your speedy turn around, and really excited to put the new toy to work. Thanks a bunch! --Robin Foster

Robin Foster
(Wells.ca)


Added Nov 4, 2010

Paula,

Thank you very much for your help. We've done as you suggested, and are now producing very nice coffee. We need to orders some spare gaskets, and learn more about what we need to do to maintain our fun coffee toy.

Kind regards, Mark U.S.

Paula's emailed us back with How to use Steps & article!



Mark

Added Oct 2, 2010

I came to your store on Saturday December 13 to buy some accessories. I was very impressed with the selections and the customer service. The lady who helped us really know her stuff when it comes to coffee. Thank you and I will definitely recommend you to all my friends and family.

M. J.

Added Dec 15, 2008

 
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