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Customer Testimonials

Customer Testimonials
 
We have been purchasing our coffee from Espresso Planet for several years now...wide variety of products, fast delivery and excellent customer service. I would highly recommend Espresso Planet for all your coffee needs

Dale Petraccone

Added Mar 18, 2022

I went to Espresso Planet to browse a few Espresso machines. The store has so many variety!!! Rene was very patient in answering all my "newbie" questions in the world of espresso.

Ended up purchasing Lelit Mara X paired with a Fiorenzato Allground grinder.... couldn't be happier with the purchase! The staff at Espresso Planet is amazing! Support is great and highly recommended!


Dexter A.

Added Jan 11, 2022

We had pre-ordered our Philips 3200 LatteGo because it was temporarily back-ordered everywhere. Daniel promptly informed us when it arrived back in stock. We are absolutely thrilled with it! Thank you Anthony and Daniel for your excellent service. We look forward to a long and productive association with Espresso Planet.
P.S. Really enjoying our first bag of your fresh roasted coffee beans!


Joyce Bednarz

Added Jun 18, 2021

Sam,
Just a note to record my appreciation of outstanding service in respect of a relatively minor purchase (Espro Toroid v2 frothing pitcher). My questions were responded to in a timely, courteous and informative manner to facilitate my decision (and the order was processed promptly).
Thank you. I will have no hesitation in purchasing from you again, and I can recommend your firm to everyone.
Peter M


Peter Middleton

Added Apr 30, 2021

Thank you so much for the quick delivery of my order.


Willi Mazereeuw

Added Jun 29, 2020

There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!


Carl

Added Jan 27, 2020

I had purchased a Cuisinart illy machine and was unsure what pods to use. I was give advice and refunded what I had bought on bad advice and I very much appreciate that help and service. Thank you

Kathleen Revoy


Kathleen Revoy
(personal)


Added Jan 6, 2020

Just had help on the phone from JR, who coached me through a valve problem which disabled my Duetto 3. He walked me through the repair and I finished my shots with visitors that I had.
Impossible to get a better customer service than that


David Russell

Added Dec 25, 2019

I was so impressed with Espresso Planet when I went for the first time today. My Breville espresso machine would not build pressure. I thought the pump was broken. Much to my surprise I was told it was probably the grind of my coffee. Sure enough it was. They were so helpful I’m thrilled to have my machine working again. The store is wonderful. There are countless choices of coffee machines, accessories and coffees. This is a great place to find a unique gift for a coffee lover. I will definitely be back.

Michelle

Added Jun 25, 2019

Ordered parts in error. They were able to stop the order and instantly credited my account.
Placed a second order but parts did not solve the problem. They took the parts back and issued a credit immediately. I have rarely seen a company so dedicated to customer satisfaction in such an expediant manner.
Top marks in all. categories!!
They make it easy to do business with them.


Ron Le Couteur

Added Jan 25, 2019

 
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