Home » Testimonials

Customer Testimonials

Customer Testimonials
I was so impressed with Espresso Planet when I went for the first time today. My Breville espresso machine would not build pressure. I thought the pump was broken. Much to my surprise I was told it was probably the grind of my coffee. Sure enough it was. They were so helpful I’m thrilled to have my machine working again. The store is wonderful. There are countless choices of coffee machines, accessories and coffees. This is a great place to find a unique gift for a coffee lover. I will definitely be back.


Added Jun 25, 2019

Espresso Planet is staffed with knowledgeable and informative sales people who really know their products. While I was certain of what equipment I wanted to purchase, the Rancilio Silva MV and a Rancilio Rocky grinder, I wanted to look at a number of options including automatic machines to compare. Our sales associate directed my wife and I to several machines and walked through the features and pros / cons on each of them.

When we finally decided on the Rancilio Silva, out sales associate got us fully equipped with the machinery and accessories. Espresso Planet offers a start up package with some of their espresso makers, which was a great added value. She told us how to use and maintain the espresso and grinder machines. My wife and I were very pleased with both the service and the equipment we purchased. They also roast and sell their own coffee, which we have sampled and absolutely love! I am very happy with my purchase as well as the purchasing experience.

I highly recommend Espresso Planet to anyone buying an espresso machine or any other types of coffee making equipment. I travelled all the way from Whitby just to purchase the machine there. It was time and effort well spent.


Added Aug 8, 2018

I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.

Gavin B.

Added May 24, 2018

Fantastic company to deal with. Very fast shipping. Great communication with company representatives. I would HIGHLY recommend for any of your coffee needs. 10/10.

Nancy C.

Added May 23, 2018

The Breville Barista Express makes a shot with a crema as good as the $15,000 La Cimballi commercial unit we had in our cafe. Well worth it for a great home unit.
I highly recommend the Breville line.


Added May 3, 2018

Excellent service and rapid response... Thanks

Lawrence L.

Added Feb 22, 2018

I received my Porlex in prompt fashion and am enjoying using it. Thank you to the staff who helped me with my purchase. It is nice to talk to a person who knows what you want and can speak with some knowledge of the product.

Cliff H.

Added Feb 13, 2018

This is the best website and best deals for all in 2017 year thx

Stephen I.

Added Dec 24, 2017

Love my Saeco Poemia - purchase was easy and friendly. Tons of selection; great to be able to shop soo many options in one spot.


Erik S.

Added Dec 12, 2017

Very good selection of items. Brewing methods, filters, pitchers, tampers, etc..

Good job.

Gustavo C.

Added Dec 12, 2017

Copyright © 1999-2022 Espresso Planet - Supramatic Inc.
Copyright (1996) 1999-2021 Espresso Planet. All Rights Reserved. Certain names, logos, designs, titles, words or phrases constitute trademarks, service marks or trade names of Espresso Planet, SupraMatic Inc., Schaerer Ltd., Thermoplan Ltd., Breville, Delonghi, Jura, Solis, Saeco, Krups, Capresso, Gaggia, Rancillio, Rocket, Nespresso, Illy, Lavazza
Sales - Wholesale - Service and Repair of Espresso Machines and Coffee Makers in Canada - USA - Toronto - Mississauga - Ontario - Victoria - Vancouver - Calgary - Edmonton - Saskatoon - Regina - Winnipeg - Thunder Bay - Sudbury - Windsor - London - Kitchener - Barrie - Oakville - Kingston - Ottawa - Montreal - Quebec - Fredericton - Moncton - Halifax - St. John's - British Columbia - Alberta - Saskatchewan - Manitoba - Quebec - New Brunswick - Nova Scotia - Newfoundland