Thank you for all your patience and help with my coffee maker purchase, I know this has been as frustrating for you as it has me but your customer service is second to none. When I got home yesterday I had a nice surprise.
Sincere thanks Richard
**This customer experienced courier related issues and as the Seller we felt responsible and helped the customer through the claims process. In the end he received the espresso maker.**
Richard
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Schaerer is the leading brand when it comes to commercial Espresso Machines and Coffee Makers. The model Ambiente (also known as PS for Power Steam or Verismo 701) elevated Schaerer to one of the most reliable Super Automatics in the Industry. Schaerer Key Technologies have been passed on to the newer models Art, Touch, Hot and Cold Bean to Cup Coffee Machines.
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