There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!
Carl
Sam,
Just a note to record my appreciation of outstanding service in respect of a relatively minor purchase (Espro Toroid v2 frothing pitcher). My questions were responded to in a timely, courteous and informative manner to facilitate my decision (and the order was processed promptly).
Thank you. I will have no hesitation in purchasing from you again, and I can recommend your firm to everyone.
Peter M
Nespresso introduced the single serve espresso coffee concept in the 80's. The rest of the world has finally caught up to the concept, and Nespresso has now become the worldwide leader in the industry. The espresso coffee capsules deliver authentic espresso and coffee every time. You'll belong to the Nespresso coffee club once you purchase any Nespresso single serve coffee maker.
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