Thank you for all your patience and help with my coffee maker purchase, I know this has been as frustrating for you as it has me but your customer service is second to none. When I got home yesterday I had a nice surprise.
Sincere thanks Richard
**This customer experienced courier related issues and as the Seller we felt responsible and helped the customer through the claims process. In the end he received the espresso maker.**
Richard
Hi Crystal
Thanks for the email and nice to learn the shipping costs have been reduced.
I hope Supramatic appreciates what extraordinary ambassadors you and Theresa are for the company. Your level of service is not common anymore, in this technological age, when we usually end up talking to automated voices. If you had the time to give me the name of the head of Supramatic I'd like to pass on my appreciation to him or her as well. Thanks again for your help Crystal.
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