My Starbucks Barista was leaking out of the steam wand which is now fixed because of this. The old spring was weak. The gasket was filthy when I removed it. Also the screen is much better now.
I ordered small parts for my espresso maker. My order was shipped right away and I got the parts in 2 days.
A small mistake occurred, but was promptly corrected at no cost to me. Exceptional customer service!
Thank you.
Margaret Z.
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
High end home espresso machines and coffee makers provided by Jura. Beautiful design and easy function define these espresso machines. Jura and Capresso joined forces to deliver the leading impressa brand for North America. We carry the full line incuding cleaning tablets, instructions, videos and spare parts.
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