There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!
Carl
I had purchased a Cuisinart illy machine and was unsure what pods to use. I was give advice and refunded what I had bought on bad advice and I very much appreciate that help and service. Thank you
Probably the most recognized Italian coffee brand around, Illy revolutionized the branding of coffee many years ago, and continues to be the icon of fine espresso.
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