I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Gavin B.
I was so impressed with Espresso Planet when I went for the first time today. My Breville espresso machine would not build pressure. I thought the pump was broken. Much to my surprise I was told it was probably the grind of my coffee. Sure enough it was. They were so helpful I’m thrilled to have my machine working again. The store is wonderful. There are countless choices of coffee machines, accessories and coffees. This is a great place to find a unique gift for a coffee lover. I will definitely be back.
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