I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
Thank you very much for your help. We've done as you suggested, and are now producing very nice coffee. We need to orders some spare gaskets, and learn more about what we need to do to maintain our fun coffee toy.
Kind regards, Mark U.S.
Paula's emailed us back with How to use Steps & article!
Mark
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Super-automatic espresso machines and coffee makers
(also known as bean-to-cup) operate by automatically grinding the
coffee, tamping it, extracting and discharging the grounds . All an
operator needs to do is fill the bean hopper and add water to a
reservoir. Additionally, some models feature an automated milk frothing
(also known as One-Touch) and dispensing device. Free shipping on all
super automatics in Canada.
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