There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!
Carl
I visited your store during your one year anniversary at your new location. I have worked in customer service for 20 plus years and it takes a lot to impress me. The staff member was very knowledgeable and passionate about your products and services. It was refreshing to learn more than I expected. The service was friendly and 5+ star rated. I purchased a Saeco machine as a Christmas present. The receiver is very happy with the product. I will be recommending your business to everyone I know. Great training and great staff!
Single serve espresso machines and coffee makers are growing in popularity. They offer one cup at a time brewing with no mess and no fuss. There are many systems available today and selecting one can be confusing. Note the difference between Coffee Capsule Systems (mainly for coffee), E.S.E. and pod systems (for Espresso) and proprietary systems such as the Keurig, Tassimo and Nespresso. Some are better suited for Espresso and others for Coffee.
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