Ordered parts in error. They were able to stop the order and instantly credited my account.
Placed a second order but parts did not solve the problem. They took the parts back and issued a credit immediately. I have rarely seen a company so dedicated to customer satisfaction in such an expediant manner.
Top marks in all. categories!!
They make it easy to do business with them.
Ron Le Couteur
Hi Crystal
Thanks for the email and nice to learn the shipping costs have been reduced.
I hope Supramatic appreciates what extraordinary ambassadors you and Theresa are for the company. Your level of service is not common anymore, in this technological age, when we usually end up talking to automated voices. If you had the time to give me the name of the head of Supramatic I'd like to pass on my appreciation to him or her as well. Thanks again for your help Crystal.
Espresso Machines and Coffee Makers Cleaning Products and Supplies to clean Saeco Espresso Machines and Coffee Makers. Use cleaning tabs to clean the coffee section and the intenza or Aqua Prima water filters to protect the machine from scale build up. Read the Saeco cleaning instructions in the user manual carefully.
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