Sam,
Just a note to record my appreciation of outstanding service in respect of a relatively minor purchase (Espro Toroid v2 frothing pitcher). My questions were responded to in a timely, courteous and informative manner to facilitate my decision (and the order was processed promptly).
Thank you. I will have no hesitation in purchasing from you again, and I can recommend your firm to everyone.
Peter M
Peter Middleton
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Brilliance often strikes in times of desperation. Such was one brisk summer morning deep in the Bob Marshall Wilderness of Western Montana when our original designer, an avid outdoorsman and coffee connoisseur dropped and shattered his traditional glass French Press. Painfully struggling through his morning make-shift brew he vowed to invent the most indestructible, functional French Press on the planet. Our corporate offices are still nestled near the Bob Marshall Wilderness in Missoula, Montana where our award-winning design team continues to improve on the French Press, French Press Mugs and other fine beverage and food related accessories.
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