Testimonials

I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.

Gavin B.

Hi Crystal

Thanks for the email and nice to learn the shipping costs have been reduced.

I hope Supramatic appreciates what extraordinary ambassadors you and Theresa are for the company. Your level of service is not common anymore, in this technological age, when we usually end up talking to automated voices. If you had the time to give me the name of the head of Supramatic I'd like to pass on my appreciation to him or her as well. Thanks again for your help Crystal.

Best regards
George

George

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VST

VST is a technology development and consulting firm established in 1988. During the past some twenty years, VST has developed more than one-hundred products, some of which you may have used. VST specializes in integrating technologies, embedded firmware and modern materials to make more efficient use of available technology and information. Their filter baskets have caused quite a stir in the espresso world, for good reason.