Hi There, As a fellow eCommerce retail store, I just wanted to send a quick thank you for the incredible service on our recent order (I know compliments aren't always easy to come by in retail)! I had purchased a single cup espresso press & coffee grinder yesterday anticipating it would arrive in a week or two's time, and it was magically delivered this morning! The whole office is impressed by your speedy turn around, and really excited to put the new toy to work. Thanks a bunch! --Robin Foster
Robin Foster
(Wells.ca)
I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
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