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Reopening Our Store: Read Our Updated Store Guidelines

Reopening Our Store: Read Our Updated Store Guidelines
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Our Showroom is open again! Safety is always our first concern and this is why we have moved slowly and cautiously towards reopening. Read our guidelines so you can be prepared before you visit us and find out if in-store shopping is the best way to meet your needs at this time.

We are super excited to be open again. We at Espresso Planet are still focusing on safety foremost for our staff and customers. This means we have Re-Opened with limited access and service.
 
Please read our Covid Store Updates and Policies at:
 
 
We are now open from 11am to 4pm on MON to FRI
Saturday Temporarily Closed
Sunday Closed
 
Our commercial equipment and parts department are closed Saturdays.

Please note, masks are now mandatory inside Retail Stores including our store in Mississauga, effective July 10th, 2020.

Please wear a mask when entering our store.

Here is everything you need to know before visiting our store and deciding if in person shopping is the right choice for you:
  • The store will have a maximum occupancy of 4 customers at a time. As a result, there is chance you may have to queue outdoors for a period of time, so please come prepared for this possibility. There will be distance stickers on the outside windows to indicate proper distancing for the queue.
  • We are asking that you do not bring your children with you, nor more then 2 people from the same household.
  • Once inside, there will be one way sticker on the floor and distancing stickers.
  • No use of washrooms at any time, as we are choosing to respect our staff's safety and keep them reserved for staff only.
  • We will have a condensed accessible stock area which will be stocked with our most popular quick pick up items (coffee, cleaning supplies, capsules, etc.). If you are looking for any other item not on the shelves, we would be happy to grab it for you.
  • We ask that you keep questions short and simple out of respect for the safety of our staff. If you have any questions about products, need help with a previous purchase or are looking for advice and recommendations, please call or email our customer service team.
  • Please make an "In-Store Demo" appointment at https://espressoplanet.setmore.com/ to visit our showroom floor for browsing or demos of equipment or merchandise.
  • We ask that you wear a mask if you are able, and please refrain from visiting us if you are feeling unwell or experiencing any symptoms of Covid-19.
  • Our washroom is closed to the public.

We do recommend considering if ordering on our website is better suited for your needs before coming by for a visit, as we offer free shipping on orders over $30 and are happy to answer any questions over the phone or by email.

Curbside Pick Up:

We continue to offer Curbside Pick Up for your convenience between 11am and 4pm on MON to FRI. Please place your order online and select Curbside Pick Up as your shipping preference. Wait for a  confirmation email letting you know that your order is ready for pick up. Park your car on the west side of our store along Tomken near the Door with the Pink Dot. Call us once you parked your car for instructions. Please have your order ID available.

Curbside Drop Off for Equipment Repair:

We do offer limited Curbside Drop Off for Espresso Machine repairs between 11am and 4pm on MON to FRI. Please contact us via email or make a "Repair Drop Off" appointment at https://espressoplanet.setmore.com/ so we can send you detailed instructions.

We thank you for your patience and understanding during this time and hope you stay safe!

The Espresso Planet Team

Contact Form: https://www.espressoplanet.com/help.php?section=contactus&mode=update

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