I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Gavin B.
We had pre-ordered our Philips 3200 LatteGo because it was temporarily back-ordered everywhere. Daniel promptly informed us when it arrived back in stock. We are absolutely thrilled with it! Thank you Anthony and Daniel for your excellent service. We look forward to a long and productive association with Espresso Planet.
P.S. Really enjoying our first bag of your fresh roasted coffee beans!
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