Thank you for all your patience and help with my coffee maker purchase, I know this has been as frustrating for you as it has me but your customer service is second to none. When I got home yesterday I had a nice surprise.
Sincere thanks Richard
**This customer experienced courier related issues and as the Seller we felt responsible and helped the customer through the claims process. In the end he received the espresso maker.**
Richard
There was a mismatch on my first online order at Espresso Planet and I ended up receiving someone else's order. However Espresso Planet's staff sorted it out quickly and emailed me even before I got the package. Mistakes happen, no big deal to me, but my surprise was when I finally got my order and saw that they apologized again for the wrong shipment and credited the amount 100% so I basically got my order for free!! Wow, as a first shopping experience I was totally impressed! So they DO care about their customers!
It was my first order, not my last!!
Thanks again!
Driven by the vision to become a meaningful purveyor to the American hotel/ restaurant industry, Frieling was established in New York in 1988 and relocated to Charlotte, NC, in 1990. Early on, Frieling also established a strong presence in the retail industry, thanks to an innovative and diverse product range for the discerning consumer. The two divisions complement each other in every respect.
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Sales - Wholesale - Service and Repair of Espresso Machines and Coffee Makers in Canada - USA - Toronto - Mississauga - Ontario - Victoria - Vancouver - Calgary - Edmonton - Saskatoon - Regina - Winnipeg - Thunder Bay - Sudbury - Windsor - London - Kitchener - Barrie - Oakville - Kingston - Ottawa - Montreal - Quebec - Fredericton - Moncton - Halifax - St. John's - British Columbia - Alberta - Saskatchewan - Manitoba - Quebec - New Brunswick - Nova Scotia - Newfoundland
