I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Gavin B.
Thank you so much for helping with the order for: Bodum Pour Over Coffee Maker with Permanent Filter Black 1.0L, 34oz.
Bodum customer service referred me to Espresso planet to pick up this Bodum.
Thanks to you, I make out to be an awesome assistant. It was a pleasure doing business, I will likely have more future orders.
Espresso planet, has great products, priced competitively and Excellent customer service!!! I absolutely recommend Espresso planet.
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