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Curbside Operations FAQ

Curbside Operations FAQ
Category: Events
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Synopsis:

Curbside Pick Up, Ordering and Drop Off Machines for Repair is here to stay and we have made it as simple and safe as possible for our Customers and Staff. We have plenty of parking spaces right in front of the pick up door.

Update Wednesday April 7, 2021 - Province Wide Shut Down

The Ontario Government just announced a Stay at Home Order for Peel and Toronto and we can no longer allow in-store shopping.

How our Curbside Operations Work:

We have plenty of parking spaces right in front of the pick up door.

We continue to offer the following services:

  • Curbside pickup at Door B of your online, phone or email orders.
  • Curbside ordering at Door A, enter the Vestibule and ring the doorbell.
  • Curbside Pickup of your repaired appliances.
  • Curbside drop of for your appliances requiring service (by appointment only).
  • Online, email and phone customer support
  • Field service support of our commercial customers

Curbside Ordering:

You can order products at the main Door A. Enter the Vestibule and ring the doorbell. Tell us what you like and we'll bring the products to the door and have a WiFi credit card terminal ready for you.

Curbside Pick Up:

We continue to offer Curbside Pick Up for your convenience during above hours. Please place your order online, by email or phone and select Curbside Pick Up as your shipping preference. Wait for our confirmation email letting you know that your order is ready for pick up. Park your car on the west side of our store along Tomken near the Door B marked with the curbside pickup LED sign. Call us once you parked your car for instructions or ring the door bell. Please have your order ID and photo ID available.

Curbside Drop Off for Equipment Repair:

We do offer Curbside Drop Off for Espresso Machine repairs during above hours. Please book an appointment at https://espressoplanet.setmore.com/ or contact us via email so we can schedule an appointment and send you detailed instructions.

Please do not enter our store if you answer yes to any of the following questions:

  • Have you had close contact with a person who is sick or has COVID-19 in the past 14 days?
  • Have you travelled outside of Canada in the past 14 days?
  • Have you been told by public health or the COVID Alert app to self-isolate or stay home?

Temporary store hours for curbside pick up and drop off:

Monday to Wednesday  10AM to 4PM
Thursday and Friday      10AM to 6PM

Starting March 13 Saturday 11AM to 4PM

Sunday CLOSED

Do not hesitate to contact us if you have more specific concerns or questions. Thank you for your understanding, patience and supporting local businesses.

R. Peterson

President and CEO

 

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