I purchased this as a replacement for a nearly 20 year old Saeco Italia machine, and I couldn't be more pleased with my choice. The customer service from Espresso Planet is top notch, and my product arrived quickly and very well protected during shipping. As for the machine, Starbucks' loss, and my gain. Since buying the machine a little over a year go, we've run in excess of 600 beverages through it. My wife and I mostly consume lattes, and use both the automatic grinder and milk frother attachment. There are a wide variety of personalized settings you can apply, from brew strength, to volume, and temperature. You can also choose to manually steam and froth your milk if you like to perform latte art. I've only had the machine for a year, so time will tell how long it lasts, but I suspect that if properly maintained, we should have a long and happy relationship.
Hi there, I visited Espresso Planet for the first time today. I work in the area and Googled where I could buy a French press and your store came up.
I have to say, the person that helped me was extremely nice and knowledgeable. I really felt like he went out of his way to help and he made it a nice experience.
I didn't spend much, but after getting back to my office with some freshly ground beans, I had a lot of people asking where I got them and I passed on the great experience I had. I hope they get a chance to stop by your store too.
A satisfied customer.
Scott
I ordered small parts for my espresso maker. My order was shipped right away and I got the parts in 2 days.
A small mistake occurred, but was promptly corrected at no cost to me. Exceptional customer service!
Thank you.
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