I placed an order and when reviewing my receipt I discovered I had made an error and ordered a similar but different item than I was intending to purchase. I contacted Espresso Planet and advised them of my mistake. I was fully expecting to have to cancel and reorder. Instead, I was very pleasantly surprised when a rep replied that the exchange was taken care of and that the proper coffee maker was on its way. I am very impressed with the level and competence of their customer service, making transactions simple and solving problems big and small is what service should be but rarely is. Thank you Espresso Planet.
Gavin B.
We've had a Rancilio Silvia for years. Espresso Planet continues to be our goto place for those extra little indulgences - VST ridgeless baskets, extra portafilters, equipment specific cleaning supplies. They are also great for the easily replaced parts (users need a small screwdriver and ten minutes) that keep the machine at the top of its game year after year.
Rancilio and Espresso Planet make for great coffee every day.
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