We reserve the right to a 15% restocking fee if machines are returned without a return authorization or have been used.

Please return your product via UPS and insure the shipment for its full value as you are liable for the shipment.

Securely pack items and seal the package. Attach From/To Labels to the package. Remove any other shipping labels.

Please retain a copy of the UPS receipt and tracking number, as this is your proof of shipment if the machine is lost or damaged.

Make sure you retain all original packaging and the machine is absolutely clean and NO WATER is inside (risk of freezing) before shipping.

You will be charged if you return the machine without all packaging and parts and are not returned in good condition. (this includes instruction booklets).

Returns to:

Espresso Planet Inc.
2555 Dixie Road, Unit 11
Mississauga, Ontario
L4Y 4C4 CANADA

TOLL FREE 1-877-Go-Latte
Tel: 905-279-3666
Fax: 905-279-2553

Please note:
We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure your package.

Upon receipt of your return, we'll promptly process it, and credit your account or refund you money.

Most merchandise may be returned for exchange or refund for a period of 15 days from the date of our shipment to you. Merchandise must be returned in new and re-salable condition, in original cartons with original packing, accessories, guarantees and instructions and must be authorized by our return department

Product Warranties
Some products sold by Espresso Planet Inc. come with a limited warranty provided by a third-party manufacturer or vendor. All merchandise which does not include a warranty by the manufacturer, vendor, or Espresso Planet Inc. is sold AS IS, without warranty. Espresso Planet Inc. makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise. Products which have been subject to misuse (including static discharge), neglect, accident or modification and are not capable of being tested are excluded from any warranty by Espresso Planet Inc.. Espresso Planet Inc. shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship.

Manufacturers' Warranties
Many specific products offered by Espresso Planet Inc.  are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale. Call us for more detailed information. Items covered by such a warranty must be returned to the manufacturer as indicated on the accompanying warranty card.

A word to our American Friends:
Unfortunately we are not able to sell any food products to you anymore due to the new FDA Bioterrorism Act.

The Act
The events of Sept. 11, 2001, reinforced the need to enhance the security of the United States. Congress responded by passing the Public Health Security and Bioterrorism Preparedness and Response Act of 2002 (the Bioterrorism Act), which President Bush signed into law June 12, 2002.

Read more at: http://www.fda.gov/oc/bioterrorism/bioact.html

Special Note
Espresso Planet Inc. cannot be liable for pictorial or typographical inaccuracies. All product specifications which include dimensions, are subject to change without notice. Prices shown are cash prices in U.S. and/or Canadian dollars.

Web-site Disclaimer
All information provided on this web-site is subject to change without notice. Espresso Planet Inc. has made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, Espresso Planet Inc. does not warrant the accuracy of information obtained from this web-site. All materials posted on this site are "as is" and without warranties express or implied. Espresso Planet Inc. disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Espresso Planet Inc. does not warrant that functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components. Espresso Planet Inc. does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.

Trademarks
This web-site contains Espresso Planet Inc. and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web-site including copyright, trademarks, trade secrets and patent rights are reserved. Access to this web-site does not constitute a right to copy or use any of the intellectual property of Espresso Planet Inc. or its suppliers.