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Country Availability

Why are certain Models only available in Canada and others only for the USA ?
Please note that each master importer in the respective countries operates independent. If you buy a US model meant for the USA into Canada, your warranty will not be covered in Canada. You will need to return the unit to the seller in the US. The same goes for US customers buying Canadian Models. You may also be charged for Customs Duty and Brokerage Fees.
To use your electrical appliance in Canada, the appliance must meet CSA (Canadian Standards Organisation) certification. Other approved certifications for the Canadian market include C-UL, C-ETL.
To use your electrical appliance in the USA, the appliance must meet UL and ETL certification. Pending on the application, the appliance must also meet NSF certification. This is usually the case if the appliance is used for commercial use.
Also note that the electrical circuits in the USA are designed to allow for 20A (Amperage) electrical appliances. In Canada, wiring is usually protected for up to 15A. If you plug in a US appliance, designed for 20A circuits, you may be exposed to fire hazard.
Check your local authority to make sure the certification on the appliance meets local standards !
Why are Food Products, such as Coffee and Syrups, not available for Customers in the USA ? 
A word to our American Friends:
Unfortunately we are not able to sell any food products to you anymore due to the new FDA Bioterrorism Act.

The Act
The events of Sept. 11, 2001, reinforced the need to enhance the security of the United States. Congress responded by passing the Public Health Security and Bioterrorism Preparedness and Response Act of 2002 (the Bioterrorism Act), which President Bush signed into law June 12, 2002.

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